Shipping Information

SHIPPING COSTS

UK:
Prices range from £3.50 to £16 depending on the size and value of the items. 

Original artwork is always sent either via next day before midday (date to be agreed with customers) or an art courier.  Prices will be between £25 and £90.  We appreciate that this can be seen as a lot of money but these are one-off peices and we need to be confident that the item will arrive to you in perfect condition and therefore need to ensure there is sufficient insurance in place if any damage occurs.

IRELAND, CHANNEL ISLANDS & EUROPE: Prices range from £10 to £45 depending on the size and value of the items. 

Original artwork is always sent to arrive on a date to be agreed with customers.  We can only send small originals outside of the UK. If there is an original that you want to purchase but it cannot be shipped to you via the webshop then please call the gallery on +44 1929 423141 to discuss options.

REST OF THE WORLD: Prices range from £25 to £55 depending on the size and value of the items. 

Original artwork is always sent to arrive on a date to be agreed with customers.  We can only send small originals outside of the UK. If there is an original that you want to purchase but it cannot be shipped to you via the webshop then please call the gallery on +44 1929 423141 to discuss options.

SHIPPING INFORMATION
For safety, security and insurance we use a trackable courier service when sending all our products.   This means that the cost of the shipping will be higher than standard postal costs.    This is because the items we are shipping can be of considerable value and one-offs and we want your item to arrive in perfect condition.

We pack all orders with extreme care to ensure your item arrives in perfect condition. We use hardboard, bubblewrap, specialist packaging to ensure that there is the least likelihood of your item being damaged in transit.

Please note that international shipping charges are not inclusive of the destination countries duty and custom fees. These will need to be met by you, the customer.

Deliveries are made between 8am and 6pm on weekdays and will require a signature

VAT ON ALL INTERNATIONAL ORDERS
Orders sent within the EU: VAT at 20% is included.

Shipments to destinations outside the EU (including Channel Islands): VAT is not chargeable, but our system charges the same selling prices. In compensation for not deducting the VAT component, our shipping charges for non-EU destinations are heavily subsidised and reduced to compensate for this.

HIGH VALUE ORIGINALS AND LARGE FRAMED ITEMS
All high value originals and large framed prints will be sent via a specialist art courier who is insured to carry such items.  This is a door to door service within the UK (excl Highlands and Islands) but can take up to 1 calendar month to be delivered.  Prices will range between £48 and £90 depending on your location.

WHEN YOUR DELVIERY ARRIVES
All goods leave our shop in brand new condition and are wrapped in bubble wrap, cardboard or boxes for protection.  Nevertheless, damage can occur in transit.   When the goods are delivered please ensure that there is somebody available to thoroughly check the products. This will require the removal of our packaging otherwise you may not realise that there has been damage.

Please do not sign for the delivery unless you have been able to check the item is in good condition.

If after checking you find any damage please write damaged on the delivery note and state what is damaged, only then, sign the form. Our courier will return the damaged goods to us after taking photographic evidence at their Depot. Only if this procedure is followed are we able to claim the cost of damage.
 
If you find that you really cannot check all of the goods or the delivery driver is unable to wait you must write the word 'Damaged' regardless of whether you have found damage or not. Do not write the word 'unchecked' as this will not cover you or us for any potential claims. Failure to follow the above procedure may invalidate any claim you may have for lost or damaged goods.

Please remember it is your responsibility to check that the goods are received in good condition and do not sign the form unless you are sure.

We will not be able to enter into any claim with the courier company unless you follow the above procedure and we appreciate your help and cooperation.

Find Us

Maps and Directions to the gallery including public car parks. View Larger Map The gallery is on the High Street - pretty much opposite the libra...

Read more →

From the Blog

Facebook for Art Galleries - Top Tips

May 07, 2017

What the tweet has a poke, like or share got to do with good business practice? Don’t groan, it’s worth...

Read more →

What is Great Customer Service?

March 26, 2017

If customer service is one of the biggest selling points of an independent retailer, we have to ask, what is...

Read more →