Terms & Conditions

The Mulberry Tree are completely dedicated to your total satisfaction. If you have any suggestions or comments please let us know.

Our Contact details:
The Mulberry Tree Gallery
57 High Street
Swanage
Dorset
BH19 2LT
Email: info@mulberrytreegallery.co.uk

We will attempt to ensure that the information available on the website at any time is accurate. However, we will not be held liable for any errors or omissions. We will use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.

Whilst we attempt to be as accurate as possible with the specifications of the artwork offered for sale, we cannot be held responsible for any inaccuracies.  The Mulberry Tree Gallery is able to trace most artwork available today, so please use our contact form and let us know what you're looking for.

Copyright for the images shown on our website remains with the Artist, Publisher or Owner of the Original picture and further distribution of the images in whatever format may be the subject of Legal proceedings.

Use the 'Add to Cart' button to add items to your shopping cart. To place your order, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard, Delta, Visa Electron, Solo, Switch and JCB. All orders must be prepaid. You may send your credit card information via phone, or over the Internet. Once your order has been placed and your payment processed a contract of sale has been agreed between us.

You, the buyer, warrant that all the details provided on the order form for the purpose of purchasing the goods are correct, that the credit card you are using is your own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods. All orders for goods shall be deemed to be an offer by you to purchase goods in accordance with these terms and conditions. You, the buyer, are responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all requested details requested on the order form have been correctly entered.

We are entitled to refuse any order placed by you and will not be required to provide an explanation.

Where a limited edition print is sold out by both ourselves and the publisher, we will endeavour to obtain a price for purchasing a copy via the secondary market. If this price differs from that shown on the web site, we will advise you of this before accepting your order. Due to fluctuating market values, especially on Limited Edition and Original items, all prices are subject to change and availability but will not be changed once your order is accepted.

Some of the artwork offered for sale is not based at the shop and therefore we will need to confirm with the artist its availability.  If the item has been sold by the artist elsewhere we will immediately refund you your money.  Please note that delivery for large originals shipped via a specialist art courier can take up to 1 calendar month to reach you.

All Orders placed on the internet will automatically receive a confirmation e-mail of the transaction. However, if we are unable to fulfil the order we will notify you by e-mail or telephone within 48 hours and the transaction may be cancelled or we will agree alternative arrangements with you.

SHIPPING COSTS

UK: Prices range from £3.50 to £16 depending on the size and value of the items.

Original artwork is always sent either via next day before midday (date to be agreed with customers) or an art courier.  Prices will be between £25 and £90.  We appreciate that this can be seen as a lot of money but these are one-off peices and we need to be confident that the item will arrive to you in perfect condition and therefore need to ensure there is sufficient insurance in place if any damage occurs.

IRELAND, CHANNEL ISLANDS & EUROPE: Prices range from £10 to £45 depending on the size and value of the items.

Original artwork is always sent to arrive on a date to be agreed with customers.  We can only send small originals outside of the UK. If there is an original that you want to purchase but it cannot be shipped to you via the webshop then please call the gallery on +44 1929 423141 to discuss options.

REST OF THE WORLD: Prices range from £25 to £55 depending on the size and value of the items.

Original artwork is always sent to arrive on a date to be agreed with customers.  We can only send small originals outside of the UK. If there is an original that you want to purchase but it cannot be shipped to you via the webshop then please call the gallery on +44 1929 423141 to discuss options.

SHIPPING INFORMATION
For safety, security and insurance we use a trackable courier service when sending all our products.   This means that the cost of the shipping will be higher than standard postal costs.    This is because the items we are shipping can be of considerable value and one-offs and we want your item to arrive in perfect condition.

We pack all orders with extreme care to ensure your item arrives in perfect condition. We use hardboard, bubblewrap, specialist packaging to ensure that there is the least likelihood of your item being damaged in transit.

Please note that international shipping charges are not inclusive of the destination countries duty and custom fees. These will need to be met by you, the customer.

Deliveries are made between 8am and 6pm on weekdays and will require a signature

VAT ON ALL INTERNATIONAL ORDERS
Orders sent within the EU: VAT at 20% is included.

Shipments to destinations outside the EU (including Channel Islands): VAT is not chargeable, but our system charges the same selling prices. In compensation for not deducting the VAT component, our shipping charges for non-EU destinations are heavily subsidised and reduced to compensate for this.

HIGH VALUE ORIGINALS AND LARGE FRAMED ITEMS
All high value originals and large framed prints will be sent via a specialist art courier who is insured to carry such items.  This is a door to door service within the UK (excl Highlands and Islands) but can take up to 1 calendar month to be delivered.  Prices will range between £48 and £90 depending on your location.

WHEN YOUR DELIVERY ARRIVES
All goods leave our shop in brand new condition and are wrapped in bubble wrap, cardboard or boxes for protection.  Nevertheless, damage can occur in transit.   When the goods are delivered please ensure that there is somebody available to thoroughly check the products. This will require the removal of our packaging otherwise you may not realise that there has been damage.

Please do not sign for the delivery unless you have been able to check the item is in good condition.

If after checking you find any damage please write damaged on the delivery note and state what is damaged, only then, sign the form. Our courier will return the damaged goods to us after taking photographic evidence at their Depot. Only if this procedure is followed are we able to claim the cost of damage.
 
If you find that you really cannot check all of the goods or the delivery driver is unable to wait you must write the word 'Damaged' regardless of whether you have found damage or not. Do not write the word 'unchecked' as this will not cover you or us for any potential claims. Failure to follow the above procedure may invalidate any claim you may have for lost or damaged goods.

Please remember it is your responsibility to check that the goods are received in good condition and do not sign the form unless you are sure.

We will not be able to enter into any claim with the courier company unless you follow the above procedure and we appreciate your help and cooperation.

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